How it Works
QA in three simple steps
Capture
Integrates seamlessly with your CRM; transcribes and logs every interaction.
Analyze
Uses LLM technology aligned to your bespoke scorecards to evaluate interactions.
Report & Alert
Automatic alerts for compliance breaches and detailed reports for insights.
QA Scorecard View
100% compliance oversight
Audire.ai helps you ensure every customer interaction meets your quality and compliance standards. Our platform analyzes 100% of calls, emails, and chats using AI and custom scorecards — far beyond traditional sampling. It flags issues, triggers alerts, and provides full visibility so your teams can act quickly to protect your business and reputation.
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Knowledge Base
An Intelligent QA Agent with Knowledge
The large language model (LLM) goes beyond simply reviewing customer interactions and answering straightforward QA questions. It can actively reference and analyse your internal supporting documentation; such as compliance scripts, product guides, pricing sheets, and process manuals - to verify that agents adhered to specific business standards. This allows the LLM to cross-check call content against your unique policies, procedures, and product details, ensuring highly accurate, context-aware quality assurance that’s tailored to your organisation.
Powerful Features
Here's all the good stuff
Accurate transcription
Audire.ai's transcription offers best-in-class accuracy; essential for documenting business calls. This precision allows teams to maintain high standards, confidently.
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Powerful AI
Our application's Large Language Model (LLM) discerns unique requirements in comms and docs, identifying both standard and personalised needs for businesses.
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Automated workflows
Audire.ai's workflow builder initiates automations based on business criteria, streamlining processes and enhancing efficiency while promptly addressing any issues.
Redactions
Call transcripts can be redacted to eliminate sensitive and personal information; conforming to HIPAA regulations and international data protection standards.
Knowledge base ingestion
Audire.ai uses Retrieval-Augmented Generation (RAG) to apply your unique training materials and policies when assessing communications and documents.
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API integrations
Our business API enhances productivity by integrating with file storage and CRM systems for efficient data access and improved data across your technology stack.
