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Calls. Chats. Emails.

AI-Powered Communications Analyst

Run quality and compliance checks on 100% of your customer interactions, capturing issues and ensuring your agents meet your standards every time.

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How it Works

QA in three simple steps

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Capture

Integrates seamlessly with your CRM; transcribes and logs every interaction.

Analyze

Uses LLM technology aligned to your bespoke scorecards to evaluate interactions.

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Report & Alert

Automatic alerts for compliance breaches and detailed reports for insights.

QA Scorecard View

100% compliance oversight

Audire.ai helps you ensure every customer interaction meets your quality and compliance standards. Our platform analyzes 100% of calls, emails, and chats using AI and custom scorecards — far beyond traditional sampling. It flags issues, triggers alerts, and provides full visibility so your teams can act quickly to protect your business and reputation.

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Did the agent outline the company returns policy before closing the call?

Example

Knowledge Base

An Intelligent QA Agent with Knowledge

Knowledge Base Call Centre

The large language model (LLM) goes beyond simply reviewing customer interactions and answering straightforward QA questions. It can actively reference and analyse your internal supporting documentation; such as compliance scripts, product guides, pricing sheets, and process manuals - to verify that agents adhered to specific business standards. This allows the LLM to cross-check call content against your unique policies, procedures, and product details, ensuring highly accurate, context-aware quality assurance that’s tailored to your organisation.

Powerful Features

Here's all the good stuff

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Accurate transcription

Audire.ai's transcription offers best-in-class accuracy; essential for documenting business calls. This precision allows teams to maintain high standards, confidently.

Artificial Intelligence

Powerful AI

Our application's Large Language Model (LLM) discerns unique requirements in comms and docs, identifying both standard and personalised needs for businesses.

Automated workflow

Automated workflows

Audire.ai's workflow builder initiates automations based on business criteria, streamlining processes and enhancing efficiency while promptly addressing any issues.

Transcript Redactions

Redactions

Call transcripts can be redacted to eliminate sensitive and personal information; conforming to HIPAA regulations and international data protection standards.

Retrieval augmented generation

Knowledge base ingestion

Audire.ai uses Retrieval-Augmented Generation (RAG) to apply your unique training materials and policies when assessing communications and documents.

Business Integrations

API integrations

Our business API enhances productivity by integrating with file storage and CRM systems for efficient data access and improved data across your technology stack.

Get In Touch

Improve the quality and compliance of your call centre today

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